Privacy Policy

1. Introduction

Solwen ("we", "us", "our") is committed to handling personal information responsibly and in accordance with Taiwan's Personal Data Protection Act (PDPA). This policy applies to information collected through our website at solwenen.club, via telephone, email, and in the course of providing care services. We encourage you to read it carefully.

Questions or requests regarding your personal data should be directed to: [email protected]

2. Data We Collect

We may collect the following categories of personal data:

• Contact information — name, telephone number, email address, home address
• Service-related information — care needs, daily routines, health considerations relevant to in-home assistance (not medical records)
• Communication records — messages sent through our contact form or by email
• Website usage data — pages visited, session duration, browser type (collected via analytics cookies if consented)

We collect data through our website contact form, telephone conversations, email, and directly from families during initial consultations.

3. How We Use Your Information

Personal data is used for the following purposes:

• Responding to enquiries and coordinating care service arrangements
• Matching the appropriate helper to a senior based on care needs and preferences
• Maintaining communication with families throughout an active care arrangement
• Improving our services and website based on aggregated, anonymised usage data
• Complying with legal obligations under Taiwan law

The legal basis for processing is primarily contract performance (where data is needed to provide the service), legitimate interest (for service improvement and communication), and consent (for optional analytics cookies).

4. Data Retention

Contact enquiry data is retained for up to 12 months after the last communication, unless a service arrangement was established. Active client data is retained for the duration of the service and for 3 years afterward for administrative purposes. Website analytics data is retained for 26 months in aggregate, anonymised form.

5. Data Protection Measures

We take reasonable and appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, or disclosure. These include access controls limiting who within Solwen can view client information, and confidentiality agreements with all care aides.

In the unlikely event of a data breach affecting personal information, we will notify affected individuals as required under Taiwan's PDPA.

6. Cookies

Our website uses cookies to function properly and, where consent is given, to understand how visitors use the site. For full details of the cookies we use and how to manage your preferences, please read our Cookie Policy.

7. Third-Party Services

We may use the following third-party services in connection with our website:

• Google Analytics — website usage statistics (only if analytics cookies are accepted)
• Google Maps — embedded map showing our office location

We do not sell personal data to third parties under any circumstances.

8. Your Rights

Under Taiwan's Personal Data Protection Act, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate data be corrected
• Deletion — request that your data be deleted where no legal basis for retention exists
• Restriction — request that processing be limited in certain circumstances
• Objection — object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond within 15 business days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their own policies before providing any personal information.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18.

11. Policy Updates

We may revise this policy from time to time. Significant changes will be communicated via a notice on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact

For data-related questions or requests: