What Families
Tell Us

My mother was resistant to the idea of having someone come to the house at first. Within a few weeks of working with her Solwen helper, she was the one reminding us when the next visit was. The match they made was genuinely thoughtful.

We use the errand assistance service for my father's hospital visits. It took a few trips before he fully relaxed with his aide, but now they have a comfortable routine. The coordinator was patient with our questions during the adjustment period — that mattered.

My grandmother is on round-the-clock support now. The transition from no care to full-time care was something I was anxious about managing. Solwen handled it step by step and were very clear with us at each stage. Six months in, my grandmother knows all the aides by name.

We live in Singapore and my mother is in Taipei. Before Solwen, the distance was a constant source of worry. Now I get a message after every visit and I actually feel informed about how she is doing day to day. That peace of mind is worth everything.

The daytime companionship service has been a steady presence in my father's week. He looks forward to those mornings. I noticed he was less restless on the days between visits, which I hadn't expected. It's small things like that which tell you whether something is actually working.

We had tried a different arrangement before Solwen that didn't really work. The helper was fine but there was no continuity and we never felt like anyone knew our mother's situation. Solwen is different — the coordinator actually remembers details about her from week to week.